Question 1

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time, free of charge, if the plan does not have a 12-month commitment period. However, if the plan has a commitment period, such as annual plans, and you want to cancel, you will have to pay a 50% penalty on the remaining monthly payment.

Question 2

Can I change my annual plan mid-way?

Accepted Answer

If you want to change to a more expensive plan, you can. If you choose a cheaper plan, a penalty proportional to the amount you will no longer pay will be applied. Whenever there is a change in the plan, the current subscription will be terminated, starting a new one with a 12-month loyalty period for annual plans.

Question 3

How does the free period work?

Accepted Answer

When a church registers on the app, it will automatically have free access to all features for a period of 15 days. After this period, the church can choose to remain on the free plan or choose a paid plan that it considers more interesting.

Question 4

After subscribing, how long can I cancel the plan?

Accepted Answer

All plans can be cancelled and fully refunded within 7 days of signing up, with no fees. After this period, there will be no refunds, and in some cases, a penalty fee may be required.

Question 5

Does the system require installation or is it cloud-based?

Accepted Answer

Our church management app is cloud-based, which means there’s no traditional installation required like other programs. Instead of downloading and installing files on your computer or device, you access the app directly from the internet. This has several advantages:

1. Access from Anywhere: Since the app is in the cloud, you can access it from anywhere, whether at home, at church, or on the go, as long as you have an internet connection.
2. No Hassle-Free Updates: No need to worry about time-consuming or complicated updates. All improvements and updates are performed automatically in the cloud, ensuring you always have access to the latest features.
3. Less Storage Space Required: Since the app and data are in the cloud, you don't have to worry about taking up space on your device.
4. Simple Collaboration: If more than one person in your church needs to use the app, everyone can easily access and collaborate since the data is centralized in the cloud.

In short, being cloud-based makes using the application more flexible, convenient and accessible, allowing you to manage your church's activities in a practical and uncomplicated way.

Question 6

How many plans are available and what are their differences?

Accepted Answer

We offer four distinct plans to meet the diverse needs of churches. Each plan is designed with specific features to provide a personalized experience. View the plans and each feature on the Plans screen by clicking here (https://www.tribusapp.com/plans).

Question 7

Are there maintenance or membership fees?

Accepted Answer

No, our church management app is designed to be transparent and accessible, with no maintenance or membership fees. We want to provide a hassle-free experience, allowing churches to focus on what’s most important: their mission and community. Here are some additional details:

• No Maintenance Fees:
    • You will not incur any additional costs related to application maintenance. All updates, improvements and corrections are carried out transparently and automatically, ensuring that you have access to the latest features at no additional cost.

• No Membership Fee:
    • There is no upfront fee to join our platform. We believe in providing an easy on-boarding experience so that all churches, regardless of size, can benefit from our management app.

• Free Access to the Basic Plan:
    • We offer a free basic plan, which means smaller churches with up to 50 members can use the essential features without any monthly cost.

• Flexibility in Paid Plans:
    • For churches that want additional features and customization, we offer competitively priced paid plans. These plans are designed to meet the specific needs of different sizes and types of churches.

We’re committed to providing an affordable platform with no financial surprises, so you can focus on what really matters: the effective management and spiritual growth of your community. If you have any additional questions about our plans or pricing policies, our support team is ready to help.

Question 8

How can I register my church on the platform?

Accepted Answer

The process of registering your church on our platform is simple, fast and secure. Here are the steps you need to follow to ensure efficient registration:

• Have a CNPJ:
    • To register your church, you must have a National Registry of Legal Entities (CNPJ). Make sure that the church is properly legally registered.

• Exclusive Access for the Person Responsible for the CNPJ:
    • Only the person responsible for the church's CNPJ is allowed to register on the platform. This ensures security and proper authorization for the religious institution's information.

• Access the Platform:
    • Log in to the platform using your credentials. If you don't have an account yet, you'll need to create one to access the registration process.

• Fill out the Registration Form:
    • Within the platform, fill out the registration form providing accurate and up-to-date information about your church. This may include details such as the church name, address, contact information, and other relevant details.

• Automatic Approval:
    • After completing the form, the platform automatically approves your registration. This gives you instant access to basic features.

• Platform Exploration:
    • Once your registration is approved, you can explore the features of the church management platform. If you have opted for a paid plan, the features specific to that plan will be available.

• Support Available:
    • If you have any questions or difficulties during the registration process, our support team is ready to help. You can contact us via the support chat within the platform.

Please note that security and proper verification during the registration process are essential to ensure the integrity of your church's information on the platform. If you need further specific guidance or assistance, our support team is available to assist you with the registration process.

Question 9

Are there any costs associated with church registration?

Accepted Answer

No, registering your church on our platform is completely free. We believe in providing an accessible entry point for all churches, regardless of size or available resources. Here are some additional points about the free registration process:

• No Upfront Fees:
    • The registration process on the platform does not involve any initial fees. Registration is a free step that allows churches to explore the basic functionalities of the platform.

• Immediate Access:
    • Once you complete the registration form, approval is automatically completed, providing instant access to the platform. This means your church can start using the basic features without delay.

• Plans with Different Levels of Features:
    • While registration is free, we offer paid plans with additional features to meet the specific needs of different churches. Choosing a paid plan is optional and can be done based on your church’s goals and requirements.

• Cost Transparency:
    • If you decide to opt for a paid plan, all associated costs will be transparently presented. There are no hidden fees, and you will be clear about the investment required to access additional features.

• Support at No Additional Cost:
    • Technical support during the registration process and subsequent use of the platform is also offered at no additional cost. Our team is available to assist with any questions or difficulties you may have.

We’re committed to providing a barrier-free experience so your church can take full advantage of the resources available. If you have any further questions about the sign-up process or our plans, please don’t hesitate to reach out to our support team. We’re here to help!

Question 10

Where is my church's data stored? Is there a risk of losing information if the platform ceases to exist?

Accepted Answer

Your church’s data is stored securely in the cloud, which offers a number of benefits in terms of accessibility and security. Here are some key points:

• Cloud Storage:
    • All data entered into the platform is stored securely in the cloud. This means that information is not restricted to your computer, providing access from anywhere with an internet connection.

• Resilience and Security:
    • Cloud infrastructure offers high resilience and data security. Regular backup measures ensure the preservation of information, even in adverse situations.

• Reports and Statistics:
    • In addition to secure storage, the platform allows you to generate dozens of statistics and spreadsheets to gain detailed insights into your church and its members. This makes it easy to analyze data and track trends over time.

• Permanent Access to Data:
    • You can access and manage your church data whenever you need, without relying solely on a single device. The flexibility of the cloud ensures that you are always connected to your information.

• Data Export:
    • To ensure even more security, the platform offers the ability to export your data in different formats. This allows you to keep local backup copies if you wish.

• Commitment to Continuity:
    • We are committed to providing a lasting platform. We understand the importance of data to your church and are dedicated to ensuring the continuity and evolution of the platform over time.

In short, your data is safe in the cloud, with the ability to access detailed reports and ensure the continuity of your work, regardless of changes to the platform. We are here to support you and ensure the security and integrity of your church data.

Question 11

Is there a minimum term for subscribing to paid plans?

Accepted Answer

No, there is no minimum term to sign up for our paid plans. We offer flexibility so you can choose the term that best suits your church’s needs. Whether you choose a monthly or annual subscription, the decision is yours.

This no-commitment, no-term approach allows you to tailor your subscription to the specific needs of your church. If at any point your needs change and you want to make changes to your plan, we’re here to make that process easier.

Our goal is to provide maximum flexibility so that you can make the most of the features of your chosen plan, while adapting as your church’s needs evolve. If you have questions or need assistance making changes to your subscription, our support team is available to help.

Question 12

How long can I use the free plan?

Accepted Answer

The free plan can be used for as long as necessary to meet the needs of your church. There is no expiration date or time restriction associated with the free plan. It remains available for continuous use, allowing your church to enjoy essential features without monthly costs.

This approach aims to provide an affordable, no-hassle option, ensuring that churches of all sizes can benefit from the management platform without having to worry about a time limit. If at some point your church decides to explore additional features offered in paid plans, the transition can be made flexibly, depending on your church’s specific needs.

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